Our mission is to enrich the lives of those we serve.
RESPECT everyone for who they are and who they may become.
- Greet everyone with a smile and call them by name.
- Treat everyone with courtesy, dignity and respect.
- Maintain a positive attitude.
RECOGNIZE that every person is unique and has their own set of values, beliefs, ideas and own way of doing things.
- Offer people as many choices as we can.
- Address people’s needs with a sense of urgency.
- Anticipate people’s needs.
RESPOND to all your concerns, needs and ideas.
- Only make promises you can keep.
- Give no excuses, apologies only.
- Resolve everyone’s concerns.
- Be part of the team.
…because the journey matters
- PROVIDER OF CHOICE – Exceed our customer’s expectations
- HIGH PERFORMING WORK ENVIRONMENT – Maximize employee involvement, participation and empowerment
- ORGANIZATIONAL SUSTAINABILITY – Achieve established goals while adhering to our vision, mission and values